Refund Policy

A refund is issued if the purchased build cannot be delivered, or if a defect on our side prevents the software from running and our team cannot resolve it within 48 hours.

We do not refund change of mind, incompatible hardware listed as unsupported, or accounts terminated for breach of the Terms of Service.

Downtime during a normal update cycle is not refundable; subscription time is extended instead.

Open a support ticket with your order reference and a description of the issue within seven days of purchase.

Filing a chargeback without contacting support first results in permanent termination of access.