Refund Policy

All Scarlet products are digital goods delivered instantly upon purchase. Because of the nature of digital licensing, all sales are generally considered final.

Replacements

If a product experiences prolonged downtime or a verified critical failure, we may offer a replacement license or store credit at our discretion.

Eligibility

• The issue must be reported within the active license period.
• You must provide reasonable evidence and cooperate with support.
• The issue must not be caused by user misuse or unsupported systems.

Non-Refundable Situations

• Change of mind after successful delivery.
• Incompatible hardware where compatibility was documented.
• Account or license sharing violations.

How to Request

Open a support ticket in our official Discord with your order details and a description of the issue. Our team responds within an average of five minutes.